Thank you to all Staff - John and Wendy

To All Staff at Automax,

We are very grateful to everyone at Automax for their dedication and willingness in finding us a family vehicle. The service was well received and their determination in answering any of our questions or concerns were all achieved with great satisfaction. Our 1997 Olds Cutlass Supreme is running smoothly and we would like to thank all the staff at Automax, especially George Lazarakos, for their time and effort.

Thanks again, John and Wendy

Above and beyond! - Steven

Dear George,

I wanted to thank you for your continued kindness to me and my family. I'm very grateful for the way you care for our "vehicle" needs above and beyond the call of duty. You are a wonderful friend! Thank you George.

Earning Our Reputation One Client At A Time! - Brian and Ethel

After a glowing referral from a person who has recently received extraordinary customer care from the two of you when he required a new vehicle, I decided to contact you, John, for a new vehicle for my wife and I.
In all my years I have never received the kind of professionalism from anyone that I have from both of you! John, you took our needs and requirements and provided us with an absolutely superb and beautiful vehicle. Scott, your swift and precise arrangements for our financing was perfectly executed. After our purchase my requests for additional information met with an equally swift and exact response.
TALK ABOUT CUSTOMER SERVICE!
You, John and you, Scott have earned my complete confidence and respect!
If you need a wonderful vehicle, contact John and Scott. You will be thrilled that you did!

With gratitude
Brian and Ethel
 

Liked the Selection - Don

I bought my vehicle at Automax because I liked the selection. My father-in-law had recently purchased his car from George and seemed quite pleased and suggested I do the same. I was not disappointed as George was very friendly and informative. He made suggestions without being "pushy" and allowed me to make an informative choice which I am very happy with. He has continued to be very helpful and has offered to take my vehicle in for repairs/service when needed as we both live in the "Grove". I have had my vehicle in your shop for several repairs and a tune-up and was extremely happy with the service. Your mechanic was very helpful and it was great to be able to explain my problems to him in person. I had one of those problems that would come and go, and he was instrumental in getting it solved right the first time. I would certainly not hesitate to deal with George or Automax for my next vehicle purchase and I will continue to come to them for repairs not only on my Jimmy but my other vehicle as well.

Don

Valued Customer - Joe S.

This letter is in regards to the service that i received from your company since September of last year. Beginning with my first visit, when Justin Campbell and George Lazarakos greeted me at the front door of your dealership, I was treated with respect and was made to feel that I was a valued customer.

Throughout whole purchase process, Justin had the answers to all of my questions at hand and gave them to me in a knowledgeable and sincere manor. Also all promises that were made, were kept in a time range that was discussed and in the end my purchase from Automax was made. I am sure that with most of your clients the story would end here, but your company's attention to detail and customer satisfaction kept going.

One month after my purchase, your company still stepped up to the plate and helped me rectify an issue that I had with the vehicle, and ensured that I was satisfied with the outcome. Again, living up to your promise of customer satisfaction.

Now approximately six months later, as the weather turns nice and it was time for me to change the "hard top" of my vehicle for the summer, I began thinking of the promise that Justin (also reiterated by George), that when the weather turned for the better in the spring, to bring the vehicle back for one half hour and he, as well as George would instruct and help me change the roof over for the summer months. I wanted to do it myself but was still confused after reading the owner's manual. So a call was placed to Justin and asked if it was still OK to get his assistance. His reply was, "Of course!!" "When would you like to come in?" To make a long story short, when I arrived at your dealership, both Justin and George were there to help me, letting me know what there was to do to get things ready, regular maintenance of the roof, how to assemble and disassemble, how to open and close the soft top, plus some added tips on the storage of the hard top for the season. Both gentlemen were very courteous through the whole process and made sure before I left, that I was satisfied and comfortable with the use and care of my soft top. The treatment I have received from Automax has ensured that I am both satisfied and comfortable with my whole purchase and will also be sure to tell others of my experience.

Congratulations on assembling a team that lives up to your company's ideals of honesty, integrity and service.

Sincerely, Joe S.

Sincere Thanks - Golf Prize Committee

Our sincere thanks as we greatly appreciated your golf prize donation of gift certificate & hat for the Libro Financial Charity Golf Tournament supporting Goodwill Industries this year.

Your kind donation is truly grateful helping especially in these tough economic times.

Caring and Considerate - Joe

I am writing this letter to let you know about one of your employees in Sarnia. His name is George Lazarakos and he does way more than his job requires!

I purchased a van from him a year ago and I was and have been totally satisfied with the service he provided then and now! I mentioned to my family how impressed I was with George. My sister, father-in-law and sister-in-law all went to Automax and bought vehicles from him this year.

Very recently my father was battling with an illness and unfortunately lost the battle and passed away. George called several times to see how he was doing and how we were holding up. He has since sent a sympathy card to us and has kept us in his thoughts and prayers. George is definitely not your typical car salesman. He truly cares about the people he deals with.

When I need to purchase another vehicle, you can rest assured that I will be calling George. My wife and I hope he is still around when our 4 children start driving and want to buy vehicles! It is refreshing to deal with someone who not only knows everything about is products, but is so caring and considerate!

A great big "A+" to Automax and George Lazarakos!!!!!!

Sincerely, Joe

Keep Up the Great Job! - Shirley and Frank

Dear George,

I would like to say thank you for helping us buying the car. When we couldn't get the financing right away, you stood by us. Many car dealerships would have walked away, but not Automax.

Since buying the car, the garage has been helpful answering all my questions about maintaining the Saturn.

When my car had to go in the shop with minor repairs, you took the matter in your hands and told us you'd handle it all. If felt good because I know when my car gets fixed, it's fixed properly.

I just want to say another thank you because it's hard to find a good car dealership, and when you find it, you don't go anywhere else. This is what we find with Automax. We highly recommend you to our friends, co-workers, and anyone who would listen.

Keep up the great job!

Sincerely, Shirley and Frank

Personal Thanks! - Gerry

George,

I just wanted to personally thank you for all of your help in the purchase of our 2003 Dodge Grand Caravan Sport. Your experience, professionalism and sincerity is a welcomed addition to my car purchasing experience. I also wanted to thank you for going the extra mile to ensure my happiness. The vehicle is exactly what I wanted and I cannot remember a vehicle purchasing experience as good as this one was. Please thank Scott for me as well. He, also, has always been very helpful and ready to answer my many questions. I am definitely going to recommend Automax to all of my friends and especially, you and Scott.

Thank you once again, and I wish you and Scott all the best.

Sincerely, Gerry

Thanks! - Harmony

Dear Jeff and Automax,

Thanks for all your help and support! We couldn't do all our work with youth without you!

Impressed with the Experience - Joann V.

This was my first experience with Automax and George Lazarakos, but my Dad bought a vehicle a few months before us and was impressed with his dealings there and with George himself. It was a particular vehicle that drew us into the dealership and it was very pleasant to be greeted with George's big smile and his cheerful and open demeanor. George was very accommodating, professional, and friendly and handled our purchase without the high pressure, pushy salesmanship that most of us are used to receiving at other dealerships. I would not think twice about taking my business to George and Automax again with my next vehicle purchase.

Joann V.

Thank you! - Carrie and Gerry

Dear Automax,

Well where do I start, it was roughly a year ago when we first entered the doors of Automax, and who did we deal with then was Tim and Scott. I just want to say that even though things did not work out at that time, between the two of you guys you did everything that you could for us, and I promised you guys that when and if we were looking for a car again we would come back to you, low and behold we did. This time we dealt with Scott and Justin.

I would first like to thank Justin for being a great salesman, you have been terrific with us and I am very pleased with the 2000 Intrepid we bought from you.

Next, I would like to say a special thanks to Scott, you have been right there from the beginning for us, you have put up with my constant calling and never once have I gotten negative feedback about it. You guys stepped right up to make sure things were done right on our car and it is greatly appreciated. I understand that is your job, but you know what, to me that makes a customer feel good when someone tries everything they can to get you what you want, and like I said, the first time fell through due to circumstances beyond anyone's control. but fortunately for us and Automax the second time was a charm. Like I said to Scott, things happen and the situation was dealt with and everyone is happy.

In closing, I would like to say once again thank you to Tim for the help you gave us in the beginning, and then thank you to Scott and Justin for all you help and positive attitude, and more than anything, for hanging in there with us.

Sincerely, Carrie and Gerry

Helpful and Courteous - Marion V.

Attention: The Management and Staff

Just a short note to let you know how pleased we have been with the purchase of our Plymouth Voyager at Automax this year. Everyone at Automax has bee very helpful and courteous. Even the service department has been excellent and quick for oil changes, etc.

If we decide to make another vehicle purchase, Automax will definitely be our choice.

Respectfully Yours, Marion V.

Letter of Commendation - Robert and C.A.

My wife and I would like to express our thanks to George, the office staff and the service department at Automax. Not having dealt with this firm previously, we found the experience pleasant and trouble free.

The pickup truck we purchased at this firm was everything that George told us it would be. The additional features and checks promised were all included. We were also advised by the office accountant to buy some maintenance contracts which have worked out to our advantage.

The staff at the service department is very helpful and knowledgeable. There have been no big negative surprises. All in all, on a scale of 0 - 10, we call for a 10!

Thank you George and Automax staff.

Sincerely, Robert & C.A.